Shipping policy

Periwinkles Cutters LLC ("we" and "us") is the operator of (https://www.periwinklescutters.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.


3. Returns

3.1 Return Due To Change Of Mind

Periwinkles Cutters LLC will not accept returns due to change of heart, all our cutters are printed to order and exclusively created for you.

In an extraordinary case:

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(Periwinkles Cutters LLC) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 9 days (due to COVID-19)


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 28 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


4.3 Dispatch Time

Orders are usually dispatched within 2 to 9 business days (please refer to our website announcements banners for a most accurate time frame)

Our operations are between Monday - Friday during standard business hours, except on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum. However we keep our printers running mostly 24/7.


4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please send us an email with order number and the information.


4.5 P.O. Box Shipping

Periwinkles Cutters LLC will ship to P.O. box addresses using postal services only. 


4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.


4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time or other public known issues please refer to the tracking information provided, we only have access to the same information you can see.

Also allow the post service 3 more days in this cases to delivery your package or contact your local post office. 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Periwinkles Cutters LLC encourages you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Periwinkles Cutters LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


8. Cancellations

If you change your mind before you your order is printed, we are able to accept cancellations at any time before the order start printing. If an order has already been printed we are unable to cancel, however all cancellations will be refunded in a shop credit for future use. 

 

9. Insurance

Only Priority Mail and UPS Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please email us at sales@periwinklescutters.com

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