Estimated shipping times
Customs and import taxes
Custom orders will be processed as soon as they are received in the order they are received.
We are not responsible for items delayed in transit by the carrier.
Damaged Items or missing items
Refunds - Order Cancelations
We do not accept returns for Custom Cookie Cutters (No exceptions)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed as a store credit.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Replacements (if applicable)
We only replace items if they are defective or damaged. Please send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.